Privacy Policy

Who We Are

KOMPASS LLC ("KOMPASS," "we," "us," or "our") is a supply chain management consultancy and licensed freight broker headquartered at 254 N Lake Ave, Suite 112, Pasadena, CA 91101. We operate the website at consultingkompass.com and related services.

USDOT: 3369987  ·  MC: 1080321  ·  SCAC: KMPN

Information We Collect

We collect information in the following ways:

Information you provide directly:

• Name and email address when you request an assessment or book a discovery call via Calendly
• Company name, contact details, shipping or service needs, and how you found us, when you submit our Get Started form
• Business name, phone number, and operational details shared during consultations
• Communications you send us via email or through our site

Information collected automatically:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time on page, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

Information from third parties:

• Calendly collects scheduling information when you book a call — see Calendly's privacy policy at calendly.com/privacy
• HubSpot processes and stores information you submit through our Get Started form — see HubSpot's privacy policy at legal.hubspot.com/privacy-policy
• Google reCAPTCHA analyzes interactions on our forms to detect spam and abuse — see policies.google.com/privacy

How We Use Your Information

We use the information we collect to:

• Respond to assessment requests and Get Started form submissions, and schedule discovery calls
• Deliver consulting, freight brokerage, and supply chain services
• Send service-related communications and follow-ups
• Improve our website and understand how visitors engage with our content
• Comply with legal obligations including FMCSA regulatory requirements
• Protect against fraud, unauthorized access, and legal liability

We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling.

California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

• Right to Know — You may request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months
• Right to Delete — You may request that we delete personal information we have collected, subject to certain exceptions
• Right to Correct — You may request correction of inaccurate personal information
• Right to Opt-Out — You may opt out of the sale or sharing of personal information. We do not sell personal information
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights

To exercise any of these rights, contact us at supplychain@consultingkompass.com or by mail at 254 N Lake Ave, Suite 112, Pasadena, CA 91101. We will respond within 45 days as required by law. We may need to verify your identity before processing your request.

How We Share Information

We do not sell your personal information. We may share information with:

• Service providers — Calendly (scheduling), HubSpot (form submissions and customer relationship management), Google Workspace (email and communications), Google reCAPTCHA (spam protection), Netlify (website hosting). These providers are contractually bound to protect your data
• Legal requirements — When required by law, court order, or government authority including FMCSA compliance obligations
• Business transfers — In connection with a merger, acquisition, or sale of assets, with appropriate notice to you
• With your consent — For any other purpose with your explicit consent

Cookies & Tracking

Our website uses cookies and similar technologies to improve your experience. We use:

• Essential cookies — Required for the website to function. Cannot be disabled
• Analytics cookies — Help us understand how visitors use our site. We use anonymized data only
• Third-party cookies — Calendly may set cookies when you interact with our scheduling widget. HubSpot may set a cookie to associate a form submission with your browsing session, and Google reCAPTCHA uses cookies and collects device and interaction data to distinguish people from bots

Our forms are protected by reCAPTCHA, and the Google Privacy Policy and Terms of Service apply.

You can control cookies through your browser settings. Disabling cookies may affect certain website features. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Contact and assessment inquiry data: 3 years from last contact
• Client engagement records: 7 years (required for business and tax purposes)
• Freight brokerage records: As required by FMCSA regulations
• Website analytics data: 26 months

When data is no longer needed, we delete or anonymize it securely.

Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• HTTPS encryption on all pages (SSL/TLS via Netlify)
• Access controls limiting who can access personal data
• Secure third-party services with their own security certifications
• Regular review of data handling practices

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.

Children's Privacy

Our website and services are directed to business professionals and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we learn we have collected information from a minor, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will update the "Last Updated" date at the top of this page. Material changes will be communicated via email to active clients or by a notice on our website. Your continued use of our website after any changes constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions, requests to exercise your rights, or concerns about this policy: